Care Experience
Care Experience enhances the Concierge platform by integrating features like easy extended service plan sales, streamlined claims submission and tracking, and personalized maintenance reminders, which together improve customer support, increase revenue, boost brand loyalty, and reduce call center costs by over 20%.
+ CARE EXPERIENCE
Being proactive never looked this good
Amplify the value of ConciergeSM with additional features that expand customer support, generate more revenue and boost brand sentiment through the experience your customers already love: Concierge.
Go above and beyond consumer expectations
Anticipating customer needs is what inspires rave reviews, brand loyalty and repeat purchasing. Pull in care plan sales, claims submission and maintenance reminders into Concierge to create a truly holistic post-purchase experience.
Generate more revenue
Make is easy for customers to select, purchase or renew an extended service plan all in Concierge. Easy access to options = higher sales.
Make claims processes easy
Take the guesswork out of claims submissions. Your customers can easily submit and track claims progress within their Concierge.
Display maintenance reminders
Give your customers important maintenance or service offers at the right moment. All personalized by real customer and ownership data.
REGISTRIA RESEARCH SHOWS
"On average, our clients see 20+% Reduction in call center costs and handling times."
What’s included?
Each aspect of our Care Experience expands Concierge to meet dynamic customer needs for quality, personalization and confidence in caring for their product.
Customers can easily start a claim, track it and receive a notification of completion all through Concierge.
Piggyback off the Warranty and Entitlement journey to offer plan sales when the manufacturer’s warranty is about to run out.
Communicate directly with your customers to send them maintenance reminders at regular service intervals to make sure their products are operating at their very best.
The Concierge AI-Assistant has extended Care capabilities that make finding the right plan a breeze. Your customers can select a plan, purchase through Concierge and enjoy peace of mind.
EXTEND YOUR CARE EXPERIENCE
Offer branded protection plans and drive repeat revenue.
Customers want coverage they can trust, from the brand they bought from. Registria helps you launch branded protection plans that boost revenue, extend product value and deepen loyalty. And yes, we take care of everything.
These aren’t third-party warranties. They’re a seamless, brand-first experience your customers are confident engaging with.
Your brand, front and center
White-labeled programs make sure your brand stays in the spotlight. 80% of customers with branded coverage feel better supported long-term.
Unlock repeat revenue
Protection plan sales open up a new revenue stream for your brand. Customers who purchase a service plan are 1.6x more likely to make a second purchase.
End-to-end plan management
We handle the program design, underwriting, marketing, sales channel optimization and sending you brand payouts. Your brand gets a boost in revenue without the headache.
The days of customers scouring inboxes, flipping through manuals or calling into your support center are over.
See how Concierge - the industry’s favorite post-purchase hub drives more data, deeper loyalty and stronger post-purchase experiences for 140+ durable goods brands.
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What outcomes are you trying to achieve? *
- Identify more customers
- Offer digital product resources
- Collect more reviews
- Increase revenue
- Sell product protection plans
- Decreasing Call Center Volumes
- Capture customer insights
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