+ Care Experience
The Care Experience enhances the Concierge platform by integrating features like claims management, care plan sales, maintenance reminders, and an AI assistant to proactively support customers post-purchase, boost brand loyalty, simplify claims, and increase revenue through personalized, timely service offers.
Being Proactive Never Looked This Good
Amplify the value of ConciergeSM with additional features that expand customer support, generate more revenue, and boost brand sentiment through the experience your customers already love: Concierge.
Go Above and Beyond Consumer Expectations
Anticipating customer needs inspires rave reviews, brand loyalty, and repeat purchasing. Integrate care plan sales, claims submission, and maintenance reminders into Concierge to create a truly holistic post-purchase experience.
Generate More Revenue
Make it easy for customers to select, purchase, or renew an extended service plan all within Concierge. Easy access to options leads to higher sales.
Make Claims Processes Easy
Remove the guesswork from claims submissions. Customers can easily submit and track claims progress within their Concierge.
Display Maintenance Reminders
Provide customers with important maintenance or service offers at the right moment, personalized by real customer and ownership data.
What’s Included?
Each aspect of the Care Experience expands Concierge to meet dynamic customer needs for quality, personalization, and confidence in caring for their product.
- Claims Management
- Customers can easily start a claim, track it, and receive a notification of completion all through Concierge.
- Plan Sales
- Offer plan sales when the manufacturer’s warranty is about to run out, leveraging the Warranty and Entitlement journey.
- Maintenance Offers
- Communicate directly with customers to send maintenance reminders at regular service intervals, ensuring products operate at their best.
- AI-Assistant
- The Concierge AI-Assistant extends Care capabilities, making it easy for customers to find and purchase the right plan through Concierge.
Extend Your Care Experience
Offer branded protection plans and drive repeat revenue.
Customers want coverage they can trust, from the brand they bought from. Registria helps you launch branded protection plans that boost revenue, extend product value, and deepen loyalty. These are not third-party warranties—they’re a seamless, brand-first experience your customers are confident engaging with.
Your Brand, Front and Center
White-labeled programs ensure your brand stays in the spotlight. 80% of customers with branded coverage feel better supported long-term.
Unlock Repeat Revenue
Protection plan sales open a new revenue stream for your brand. Customers who purchase a service plan are 1.6x more likely to make a second purchase.
End-to-End Plan Management
Registria handles program design, underwriting, marketing, sales channel optimization, and brand payouts. Your brand benefits from increased revenue without the headache.
The Days of Customers Scouring Inboxes, Flipping Through Manuals, or Calling Support Are Over
See how Concierge—the industry’s favorite post-purchase hub—drives more data, deeper loyalty, and stronger post-purchase experiences for over 140 durable goods brands.
Related
Managed Care Programs
Registria offers a Managed Care program that enables brands to sell and manage their own branded protection plans—handling pricing, claims, compliance, and marketing behind the scenes—thereby increasing customer trust, loyalty, satisfaction, and revenue while keeping the brand front and center across multiple sales channels with data-driven insights and optimization.
Product Registration and Onboarding Solution
ConciergeSM is a comprehensive post-purchase solution that centralizes product registration, dynamic resources, AI assistance, warranty management, ratings, reviews, and surveys to collect verified first-party data, enhance customer engagement, and build lasting brand relationships through a personalized, scalable, and seamless branded resource hub.
How to Adapt to the Unstable Tariffs' Impact on Businesses
The article discusses how rising tariffs and inflation are squeezing product brands' margins, urging CX and marketing leaders to focus on customer retention—highlighting that retaining existing customers, who are less price-sensitive and more profitable, is a cost-effective growth strategy amid economic uncertainty.
The Risk of Doing Nothing – A Word from the CEO
In his CEO message, the author emphasizes that during uncertain times, companies that avoid freezing innovation and instead strategically invest in future-focused initiatives—especially enhancing the post-purchase experience and leveraging AI-driven direct-to-consumer channels—are the ones that thrive and build lasting competitive advantage amid financial, geopolitical, and technological challenges.
Concierge - The post-purchase hub for consumer goods brands
Concierge is a white-labeled, configurable post-purchase platform that unifies product registration, personalized support, resources, AI-assisted help, and review solicitation into a branded hub accessed via QR code, designed to enhance customer engagement, reduce returns, and drive growth throughout the entire product lifecycle.
The Power of Reviews & Ratings
Customer reviews and ratings are crucial for consumer durable brands as they significantly influence purchase decisions by building trust and credibility, with 98% of shoppers relying on them—especially for expensive or unfamiliar products—and brands must therefore actively solicit authentic, high-quality reviews to meet consumer expectations and enhance sales.