Concierge - The post-purchase hub for consumer goods brands
Concierge is a white-labeled, configurable post-purchase platform that unifies product registration, personalized support, resources, AI-assisted help, and review solicitation into a branded hub accessed via QR code, designed to enhance customer engagement, reduce returns, and drive growth throughout the entire product lifecycle.
Take control over what happens after the sale. Unify the product ownership experience with ConciergeSM and turn customer engagement into growth.
Pair personalization with convenience for every individual customer
Streamline product registration, resources, support, and selling. Customers launch their Concierge from a QR code to unlock powerful, branded experiences from day one—just for them.
White-labeled and configurable
Concierge is designed to highlight your brand, not ours. Turn on the features you need, when you need them, with options to expand as your brand grows.
Personalized experiences at scale
Engage with your customers 1:1 with experiences tailored to the products they own. Concierge automatically adapts for early, mid, and late product lifecycle support.
Everything in one convenient framework
Bring every element of post-purchase experiences together. With everything in one, easily accessible hub, customers will return for a lifetime of ownership moments.
Registria Research Shows: "More than 70% of customers check out their product resources right after registering."
Welcome new customers instantly
Start with Registria’s seamless product registration experience and give customers videos, manuals, warranty information, and offers for their product, instantly.
Over 70% of customers engage with Concierge immediately after onboarding; driving more revenue, fewer returns, and higher brand satisfaction.
Our AI assistant helps customers fast
Customers can use conversational language or choose from predefined prompts to quickly find the information they need. The AI-Assistant is white-labeled to showcase your brand, not ours.
More stars. More sales.
Make it easy for customers to leave verified reviews. Gently nudge them to leave a review during moments when they’re most likely to engage, like during product registration, so your brand can build credibility without ever asking twice.
Deploy surveys based on engagement
Leverage high engagement signals to collect survey data from your customers all within their Concierge. Configurable surveys, loaded with relevant questions, become deep insights brands can leverage for future purchase intent, customer satisfaction, and more.
Commerce Experience
Open new sales channels and generate more revenue. Your current customers are your greatest revenue generation assets. Open up a new sales channel through Concierge with offers on product-specific accessories, extended protection plans, and affiliate offers.
Care Experience
Go above and beyond consumer expectations. Anticipating customer needs inspires rave reviews, brand loyalty, and repeat purchasing. Pull in care plan sales, claims submission, and maintenance reminders into Concierge to create a truly holistic post-purchase experience.
The Ownership Experience Management Platform and Rules Engine
Powered by data, engineered for performance.
Consumer goods products require different support during early, mid, and late-stage ownership. The OXM Platform and its Rules Engine leverage customer ownership data and real-time intelligent decision making to give your customers what they need before they need it—all at scale.
Support, engage, and grow your customer base with Concierge.
See how Concierge Essential drives more data, deeper loyalty, and stronger post-purchase experiences for brands, all without additional friction.
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Product Registration and Onboarding Solution
ConciergeSM is a comprehensive post-purchase solution that centralizes product registration, dynamic resources, AI assistance, warranty management, ratings, reviews, and surveys to collect verified first-party data, enhance customer engagement, and build lasting brand relationships through a personalized, scalable, and seamless branded resource hub.
How AI Is Changing the Role of Brand Apps
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Ownership Experience Management (OXM) Platform Overview
The Ownership Experience Management (OXM) Platform leverages real-time data from product registration and ownership signals through an intelligent Rules Engine to deliver personalized, proactive customer experiences via a flexible Concierge digital hub and seamless API integrations with existing tools like Salesforce and Shopify, enhancing engagement, support, and repeat purchases while reducing support contacts and printed materials.
The Power of Reviews & Ratings
Customer reviews and ratings are crucial for consumer durable brands as they significantly influence purchase decisions by building trust and credibility, with 98% of shoppers relying on them—especially for expensive or unfamiliar products—and brands must therefore actively solicit authentic, high-quality reviews to meet consumer expectations and enhance sales.
Why Centralizing Ownership Resources Is Essential for Consumer Brands
Centralizing ownership resources into a single, personalized customer hub eliminates friction by providing easy access to relevant product information and support, enhances self-service experiences expected by 79% of consumers, reduces repetitive support tickets, and fosters long-term brand loyalty by maintaining engagement throughout the product lifecycle.