Customer Engagement Guide: Best Practices for Exceptional Post-Purchase Experiences
The Customer Engagement Guide from Registria outlines best practices for creating exceptional post-purchase experiences by leveraging their Concierge Essential Experience—a centralized web-based hub that supports product owners with resources and data collection—and offers solutions to enhance customer engagement through product registration, personalized offers, proactive support, and actionable ownership insights.
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OUR SOLUTIONS
ESSENTIAL EXPERIENCEEngage more customers through product registration, ratings & reviews, warranty details and resources. + COMMERCE EXPERIENCEGrow the value of every customer with personalized offers embedded across the product experience. + CARE EXPERIENCEGo above and beyond expectations with proactive customer support. INSIGHTSCollect rich, first-party insights and act on ownership signals before your competitors do.
CONCIERGE ESSENTIAL EXPERIENCE
The foundation of every post purchase experience. Concierge is a web-based centralized hub where product owners get support and resources, and you get the data.
OUR TECHNOLOGY
OWNERSHIP EXPERIENCE MANAGEMENT PLATFORMPowered by data and engineered for performance, Registria's OXM platform makes it easy to personalize every experience at scale. CONCIERGESMConcierge, a smart digital guide, gives customers centralized access to product materials, personalized support, exclusive offers and more - all directly from your brand.
MEET CONCIERGE 2.0
Unify the product ownership experience with Concierge, the post-purchase hub built to turn customer engagement into growth.
REGISTRIA RESOURCES
OX BLOG Read our latest blogs and keep up to speed on all things Ownership Experience. CASE STUDIES + RESEARCHRead our case studies and learn more about the research we do. NEWS + EVENTSStay up to date with Registria in the media and events we'll be speaking at or attending. BCIA PARTNERSHIPRegistria proudly partners with the Baby Carrier Industry Alliance (BCIA) to offer members product registration services. PRODUCT RELEASESKeep up to date on our product releases and announcements. *This page is locked content created exclusively for our clients.
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These customer engagement strategies help durable goods brands...
Strategies and solutions to stay top of mind with your current clients.
Understanding post-purchase moments to know when to interact with your customers.
Learn what to offer and how to offer it to minimize calls to your call center and boost brand loyalty.
If your brand sells durable goods, you know that building customer loyalty doesn’t stop at check out. The real opportunity lies in what happens after the sale.
Customer engagement strategies based on research
When you focus on providing better post-purchase experiences your brand can experience gains across the board.
80% of customers now consider the experience a company provides to be as important as its products and services.
Salesforce
Companies that systematically capture product ownership data see up to 25% higher revenue growth.
McKinsey
79% of marketing leaders believe hyper-personalization driven by strong customer data increases customer lifetime value.
Forbes
TRUSTED BY 140+ OF THE WORLD'S LEADING DURABLE GOODS BRANDS
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