Request a Demo
The "Request a Demo" form asks for personal and company details, desired business outcomes such as identifying customers or increasing revenue, and includes an optional message field, with a verification step needed to complete the request.
Request a Personalized Demo
To request a personalized demo, please provide the following information:
- First name
- Last name
- Company Email
- Company name
- What outcomes are you trying to achieve?
- Identify more customers
- Offer digital product resources
- Collect more reviews
- Increase revenue
- Sell product protection plans
- Decrease call center volumes
- Capture customer insights
- Message (optional)
A verification step is required to complete your request.
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Product Registration and Onboarding Solution
ConciergeSM is a comprehensive post-purchase solution that centralizes product registration, dynamic resources, AI assistance, warranty management, ratings, reviews, and surveys to collect verified first-party data, enhance customer engagement, and build lasting brand relationships through a personalized, scalable, and seamless branded resource hub.
The Power of Reviews & Ratings
Customer reviews and ratings are crucial for consumer durable brands as they significantly influence purchase decisions by building trust and credibility, with 98% of shoppers relying on them—especially for expensive or unfamiliar products—and brands must therefore actively solicit authentic, high-quality reviews to meet consumer expectations and enhance sales.
Concierge Essential Experience
ConciergeSM is a branded post-purchase resource hub that centralizes product registration, dynamic resources, AI assistance, warranty management, ratings, reviews, and surveys to collect first-party data, enhance customer engagement, generate revenue, and build lasting brand loyalty through a seamless, personalized experience.
Identifying Customers and Their Products: Groundwork for High Engagement
The article emphasizes that for product brands—especially those selling through third-party retailers—identifying customers and their purchased products is essential to enable personalized engagement, build loyalty, and enhance the ownership experience by capturing data during key early touchpoints like product registration, warranty activation, and support interactions.
Whirlpool Case Study Summary
Whirlpool Corporation partnered with Registria to implement Photoregister SM, resulting in a 300% increase in registration rates for one brand, a 50% increase across all products, a 7-fold growth in extended service plan revenue, and improved onboarding and verified customer reviews by leveraging mobile registration and personalized offers to enhance customer engagement and satisfaction.
AI fueled by First-Party Data
The article explains that leveraging accurate and transparent first-party data collected directly from customers enables brands to enhance AI-driven personalization—such as tailored chatbots and relevant offers—thereby improving customer and employee experiences, increasing trust, and meeting consumer expectations for personalized interactions.