Elevate customer satisfaction with on-demand, digital-first post-purchase support that offers instant access to resources like how-to videos, warranty information, and product manuals. Registria’s Care Journeys reduce call center costs by 20% and promote sustainability by eliminating print materials.
Revolutionize Support with On-Demand Care Journeys
Key Takeaways
- Instant access to personalized digital resources.
- Significant reduction in call center costs.
- Promotes sustainability by reducing print waste.
CUSTOMER CARE
Reduce tickets and boost loyalty with branded, self-serve help that meets customers when they need it most.
No app, no hold music, no frustration.
Fewer tickets, happier teams
Give customers what they need before they reach out. Self-serve access to personalized help mean fewer support calls.
Fast, personalized answers
Show manuals, warranty info and videos based on the product they actually own, no digging or guessing.
Concierge integrates with your existing marketing, support and commerce tools. No heavy lift, just better experiences.
Cut call volume by over 20% with personalized, self-serve support
ConciergeSM gives your customers exactly what they need, manuals, guides, service info and more without ever picking up the phone.
Customers get the right manuals, videos and support tools instantly - based on the products they own. No more digging through drawers, picking up the phone or downloading an app.
Built-in engagement
Customers scan a QR or link to access personalized support — no friction, no app. On average, they engage with 3.8 resources per visit.
Keep help content, claims tools and warranty info in one clean, branded place. Fewer returns. Faster resolutions. Happier customers!
Proactive, not reactive
Send recall alerts, service reminders or product tips before issues arise. All personalized by real customer data.
Start strong, even before the sale
Give retail shoppers the information they need to convert.
Use on-product or display QR codes to showcase features, reviews and offers that build trust.
Branded protection that drives repeat revenue
Customers want coverage they can trust, from the brand they bought from. Registria helps you launch branded protection plans that boost revenue, extend product value and deepen loyalty.
These aren’t third-party warranties. They’re a seamless, brand-first experience from you that customers actually engage with.
Registria’s OXM Platform ties every customer moment together, so you can trigger the right content, care and offers without missing a beat. And yes — it plugs straight into your CRM, support tools and stack.
