Managed Care Programs
Registria offers a Managed Care program that enables brands to sell and manage their own branded protection plans—handling pricing, claims, compliance, and marketing behind the scenes—thereby increasing customer trust, loyalty, satisfaction, and revenue while keeping the brand front and center across multiple sales channels with data-driven insights and optimization.
Take Control of Protection Plans and Revenue
Most protection plans are generic, but yours don’t have to be. Registria helps you sell and manage branded plans for all your customers, no matter where they buy. Registria handles pricing, claims, and campaigns so you gain loyalty and revenue without the hassle.
If you outsource protection plans, you lose more than margin—you hand off your post-purchase customer relationships, data, and a vital revenue opportunity.
With a Managed Care program, you keep it all under your brand. Registria runs the program (setup, compliance, fulfillment, and claims) behind the scenes, so your brand stays front and center.
When Protection Plans Stay Under Your Roof, Three Things Happen:
- Trust: 60% of customers say they prefer brand-backed plans over third-party options.
- Loyalty: Service plan buyers are 1.6x more likely to return for a second purchase.
- Satisfaction: 80% of owners with branded coverage feel better supported long-term.
Your Brand, Front and Center
Give customers a seamless experience that builds loyalty. Registria handles setup, pricing, underwriting support, and claims behind the scenes, while your brand remains in the spotlight.
Unlock More Value from Your Existing Channels
Tap into retail, digital, and post-purchase touchpoints to sell more protection plans. Registria helps you target the right owner, at the right time, on the right channel (email, SMS, direct mail, etc.) with offers that drive renewals and unlock repeat revenue.
See the Impact Behind Every Sale
Registria manages testing and optimization. Your dashboard shows what matters—where revenue is coming from, which channels are driving results, and how protection plans boost customer lifetime value.
Interested in a Managed Care Program of Your Own?
Talk to a Managed Care expert today to learn more about how your brand can generate more revenue and boost customer lifetime value.
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The Care Experience enhances the Concierge platform by integrating features like claims management, care plan sales, maintenance reminders, and an AI assistant to proactively support customers post-purchase, boost brand loyalty, simplify claims, and increase revenue through personalized, timely service offers.
What is the Ownership Experience (OX)?
The Ownership Experience (OX) refers to the comprehensive emotional and physical journey a customer undergoes from purchasing to using and eventually ending ownership of a durable product, encompassing all interactions with the product and brand—including appearance, performance, support, and services—which, when prioritized by brands, leads to improved customer engagement, higher opt-in rates, better support metrics, reduced churn, positive reviews, and new or enhanced revenue channels.
Product Registration and Onboarding Solution
ConciergeSM is a comprehensive post-purchase solution that centralizes product registration, dynamic resources, AI assistance, warranty management, ratings, reviews, and surveys to collect verified first-party data, enhance customer engagement, and build lasting brand relationships through a personalized, scalable, and seamless branded resource hub.
How AI Is Changing the Role of Brand Apps
The article explains how AI, particularly agentic AI assistants, is transforming brand apps by enabling customers to perform tasks like troubleshooting, reordering, and scheduling maintenance through voice or AI interactions across devices, reducing the need to use traditional brand apps and shifting consumer behavior toward AI-driven convenience, with significant adoption already evident and projected to influence hundreds of billions in consumer spending by 2028.
Breaking Down Silos: A Difficult Challenge for Customer-Focused Brands
The article emphasizes that durable goods brands must break down internal silos and unify their systems to provide seamless, personalized, and efficient customer experiences—highlighting that 52% of customers will switch brands after one bad experience and that quick problem resolution increases customer loyalty by 2.4 times—using the author's frustrating HVAC registration and warranty service experience as a case study and introducing Registria as a solution to help brands meet rising customer expectations.
Customer Insights
Registria provides businesses with rich, first-party customer insights—gathered through high-response surveys, detailed demographic profiling, and extensive ownership data from over 80 million users—to enable personalized marketing, smarter segmentation, timely engagement based on key life events, and ultimately drive three times more customer engagement and higher ROI.
